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Can I get a quote for repair before I send in my item(s)?
We cannot give you a quote for repair before we have received and inspected your item(s). This is because a full evaluation is required for us to identify what, if anything, needs to be repaired/replaced.
What is your turn-around time for repairs?
It is our policy to send a repair estimate within 2 business days of receiving the unit, and once we receive approval for work to be done we will ship the unit back within 2 business days. Expedited service is available for an additional charge.
My gauge’s display is flashing, what does this mean?
A flashing display when you turn on the force gauge indicates that the load cell has been overloaded and damaged. You need to send your force gauge to us for a repair by going to https://imada.com/repair-calibration/ and following the directions outlined on the page.
How often should my gauge be calibrated?
We are an ISO-17025 accredited company. ISO-17025 specifically prohibits us from recommending a calibration cycle to our customer users, as calibration cycles must be determined by each user based on each user’s testing conditions and requirements. For your information, not our recommendation, many of our customers calibrate their testers/gauges once a year.
What does (+/- F.S. +/- 1 LSD) mean?
+/- F.S. +/- 1 LSD is an expression that signifies the accuracy of a given device. F.S. stands for full scale, while LSD means least significant digit.
For example, take a DS2-11 gauge:
The full scale reading of a DS2-11 gauge is 11.00 lbf. 0.2% of full scale is 0.002*11.00 lbf or 0.022 lbf. Because the gauge does not display thousandths, we report an accuracy of +/- 0.02 lbf plus 1 LSD ( 0.01 ) is +/- 0.03 lbf across the entire range of measurements.